What you will do
Become a product expert - Maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues
Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment
Respond promptly and professionally to customer inquiries via email, chat, or video conferencing
Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
What you will need
Required: Must be located in PST or MDT
Ability to work 9am-5:30pm PST
Required: Bachelor's degree obtained within the last 12 months
Required: Proficient in English; written and verbal communication skills
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize